Clarke Family Funerals

(24 Hours) 1800 68 69 85

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When someone we love passes away

The first 24 hours - What to do

Three Simple Steps

The following is designed to guide you through the initial stages of a death from the time the death occurs until we meet with you. Of all the suggestions we make the most important thing to remember is that help is only a phone call away and we have people available 24 hours a day 7 days a week to respond to your needs and guide you through the funeral process.

Step One: Contact the next of kin and family members.

Being with those closest to you following a death provides a valuable emotional support network. It is also helpful to start working out when all those to be involved in making the funeral arrangement can be together, especially when different family members are out of town, or immediately unavailable.

Step Two: Contact the family doctor or attending physician to advise of the death.

Before we can transfer your loved one a doctor is required to attend and certify that life is extinct.  This can either be done in a short period of time or could take a number of hours.  The doctor is responsible for issuing documentation required before a cremation or burial can take place. In the course of arranging the funeral we will obtain these documents from the doctor for you. In some situations they are unable to issue these forms and the Coroner will need to be involved. If the death has occurred in a hospital or nursing home the duty nurse or other responsible staff member will often do this task for you.

Step Three: Phone us at Clarke Family Funerals on 1800 686 985.

We are here for you 24 hours 7 days to provide you with affordable funeralcare.

Firstly, we'll answer any questions you have. Then we'll do things like organising the transfer from the place where the death has occurred, and arrange a time and place to meet with you and those to be involved in making the funeral arrangements.  Do not feel in a rush to start making preparations.  Take a breath and do things at a pace you are comfortable with.


Death In Hospital

The treating doctor will prepare the relevant paperwork to enable us to commence funeral arrangements.

Death In An Aged Care Facility

The treating doctor will prepare the relevant paperwork to enable us to commence funeral arrangements. As most nursing homes do not have the facilities required to hold the deceased for an extended period of time, we will need to be notified promptly so that we can transfer the deceased to our funeral home.

Death In The Home

Firstly, contact the treating doctor who will issue a death certificate, if the cause of death can be confirmed. Then call us so we can transfer the deceased to our funeral home and commence funeral arrangements.

Please see below if a death in the home is unexpected and cause of death cannot be confirmed.

Unexpected Death

When a death is sudden or accidental, or the cause of death cannot be confirmed, the police will be notified. They will arrange for the person who has died to be transferred to the Coroner’s Mortuary.

When a post mortem is involved, funeral arrangements may be slightly delayed until the Coroner has completed their examination.

Please phone us and we will liaise with the Coroner on your behalf, whilst planning the funeral arrangements.

Contact Us Anytime

Call us on 1800 686 985

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